Amazon’s moat comes from its fulfillment network. This fulfillment network is the result of 15+ years of intense customer-centric focus. It started with Amazon Prime. This is Amazon’s membership network. Prime was Jeff Bezo’s idea to prioritize its best customers. In exchange for a yearly fee, Prime promises free 2-day shipping (among other benefits). The program currently has about 200 million members. Amazon Prime creates intense customer loyalty. This insulates Amazon and is what makes it one of the top information technology stocks. To deliver on its “free 2-day shipping” promise, Amazon operates 175 fulfillment centers worldwide. These centers are run with help of about 200,000 robots. In addition to being one of the top information technology stocks, Amazon is also one of the safest warehouse stocks. For another company to compete, it would need to buy and operate its own centers. In the long term, Amazon wants to deliver products to “you,” not just an address. Amazon has completely mastered the logistics business. In fact, it probably does a better job at it than company’s whose entire business is logistics. The thing is, Amazon is much more than a logistics company. On top of its fulfillment network, Amazon owns Amazon Web Services (AWS). AWS is Amazon’s cloud computing branch. It currently owns about 41.5% of the cloud computing market. AWS is Amazon’s profit puppy and earned about $71 billion in 2021. It’s used by organizations of all shapes and sizes. To name just a few: The CIA, AirBNB, J&J, Netflix, Facebook, Kellogg’s, Shell and many more. AWS alone is more successful than most companies will ever be. On top of that, Amazon has also created the most extensive fulfillment network in history. This is why many investors believe in never betting against Amazon.
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