But is that optimism well-founded? Look closer at the financial results of IT firms, and you’ll see signs of stagflation in plummeting profitability. Infosys managed to boost rupee earnings by just over 3% from a year earlier in the June quarter, even with nearly 24% revenue growth. A 20% EBIT margin — earnings before interest and tax as a percentage of revenue — is a 3.6 percentage point drop year on year. In fact, it’s even worse than what the bellwether outsourcing firm was garnering immediately before the pandemic gave a big lift to the business.
At Infosys’s traditional Bengaluru rival, Wipro Ltd., the EBIT margin fell to its lowest since the September 2018 quarter. Partly that was because it signed up 15,000-plus net new employees, including 10,000 fresh graduates in three months through June 30. (Infosys bumped up its headcount by more than 20,000 during the same period.) But then again, competitor HCL Technologies Ltd., which hit the brakes by slashing quarterly net hiring by almost four-fifths to about 2,000, also saw a lower-than-expected EBIT margin of 17%, a multiyear low.
The margin at Tata Consultancy Services Ltd., the biggest Indian IT vendor, was better at 23.1%, but it was still 2.4 percentage points narrower than for the June quarter of 2021. TCS management has indicated that $7 billion to $9 billion worth of quarterly deal wins could be a sustainable rate. That’s “flattish” from a year-on-year growth basis, Nomura says.
Profitability might remain under pressure for the rest of this year — both because of a slowdown in the West, and the way the industry is structured in India. Offshoring is profitable, but the people it employs won’t stay on their jobs forever without onsite postings at client locations and dollar wages. With the pandemic over, travel and visa expenses are adding up. But the Indian vendors will struggle to get paid more — customers will cite the near-7% drop this year in the rupee as a reason to not bump up the dollar price of contracts. The exchange-rate advantage, however, will be insufficient to make up for the rising pressure of rupee costs.
For one thing, salary increases can’t be skimped on: TCS employs more than 600,000 people, but its attrition rate is almost touching 20%, more than double from a year earlier. Employee retention appears to be even more challenging at Infosys, where attrition surged past 28% in the June quarter. Startups that target India’s local e-commerce or fintech markets compete for the same programmers as the software exporters. While small, private-equity-funded firms are turning cautious about burning cash on payroll, an employers’ market for coding talent is perhaps a story for next year. With India’s domestic inflation rate at 7%, IT services firms have little scope for belt-tightening on wage costs.Offshoring is profitable, but the people it employs won’t stay on their jobs forever without onsite postings at client locations and dollar wages. With the pandemic over, travel and visa expenses are adding up. But the Indian vendors will struggle to get paid more — customers will cite the near-7% drop this year in the rupee as a reason to not bump up the dollar price of contracts. The exchange-rate advantage, however, will be insufficient to make up for the rising pressure of rupee costs.For one thing, salary increases can’t be skimped on: TCS employs more than 600,000 people, but its attrition rate is almost touching 20%, more than double from a year earlier. Employee retention appears to be even more challenging at Infosys, where attrition surged past 28% in the June quarter. Startups that target India’s local e-commerce or fintech markets compete for the same programmers as the software exporters. While small, private-equity-funded firms are turning cautious about burning cash on payroll, an employers’ market for coding talent is perhaps a story for next year. With India’s domestic inflation rate at 7%, IT services firms have little scope for belt-tightening on wage costs.
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