Why Instagram will now let you rage shake your phone to report a problem

Instagram head Adam Mosseri said Wednesday that the company has added two new features to improve user experience, including a “rage shake” that will let users report a problem more quickly. If you’re using the app and it isn’t working as it’s supposed to, shake the phone while the app is open, and a pop-up screen will ask, “Did something go wrong?” with space for you to report the issue.

This feature will give Instagram feedback that will help it prioritize bug fixes, Mosseri said. “You can explain exactly what happened, how you ended up in that place, and all of the emotions and feels that you’ve got going on, and we’ll have someone take a look at it,” he said.

The other new feature Instagram shipped Wednesday is what Mosseri called a “finally” feature: the ability to delete a single image from a photo carousel. It’s something users have been asking for, he added, and the company finally got around to shipping it.

“You can now go and pick one that you don’t like — maybe you’re not that into it anymore,” he explained in a video posted to Twitter. When you have a photo carousel open in the app, go to the three dots menu at the top right, hit edit, swipe to the photo you want to get rid of, and you’ll see a delete icon in the top left that will let you remove it from the carousel.

The carousel feature is iOS only for now, but all US Instagram users can rage shake right away, regardless of platform.

Once you shake to report, you can explain what happened with the app and report the issue. Mosseri says this will help the company prioritize bugs and learn about other things to fix in the app. For now, the feature is only available in the U.S. for both iOS and Android users.

The social media giant is also rolling out the ability to delete single items from a carousel post with at least three images or videos. For context, carousel feed posts can combine up to 10 photos and videos in one post. With this latest update, you can delete items from an existing carousel. It’s worth noting that you can’t add to the carousel, replace one item for another or reorder items in the carousel.

 

 

Image Credits: Instagram

 

Mosseri says this new option should have been rolled out a while ago and that it was a highly requested feature. The social media giant notes that sometimes users have made a mistake, no longer want a certain photo on their grid but still want to keep the overall carousel, or they just want to change things up with a certain post.

To remove an image or a video from a carousel, you have to tap on the three dots in the right-hand corner of a post and then select “edit.” Then, you can swipe to the photo or image you want to get rid of and click the “delete” icon in the top-left corner. The new feature is currently only available on iOS, with support for Android coming soon.

These two new launches come as Instagram has been introducing several new features over the past few weeks. Last week, it began testing a new feature called “Take a Break,” which allows users to remind themselves to take a break from Instagram after either 10, 20 or 30 minutes. The social media giant also recently rolled out a new “Add Yours” sticker that creates public threads in Stories. The new feature allows users to respond to other users’ Stories with their own following a prompt or a certain topic.

 

 

 

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