When choosing a VoIP provider, understand your team’s needs and short- and long-term goals. Then, you can narrow down the choices.
Grasshopper is ideal for mobile businesses like food trucks and pop-up shops. Its desktop and mobile apps allow employees to answer calls using their business number on any device.
Ooma
Ooma offers VoIP services for business of all sizes, including major enterprises and small teams. Its plans are more affordable than those of many competitors, and its hardware is simple to set up. It also has an admin dashboard that is less complex than those of other systems we reviewed.
Ooma’s customer service is responsive and easy to contact. Its customers say they have received a reply within an hour of reaching out to customer support. However, it can be difficult to cancel a subscription or order. You must call the company’s Customer Care team to cancel an order, which can be time-consuming.
The Ooma VoIP system allows you to connect your home phone, smartphone, and other devices. This way, you can cut costs and work from anywhere in the world. Moreover, it is easy to use and provides excellent voice quality. It even enables you to make free calls with other Ooma users. However, you must be aware that your call will not go through if the other party is not using Ooma, or if they are in a different country.
Grasshopper
Grasshopper is ideal for small businesses that are looking to improve their communication. It integrates with your existing phone and gives you a business number for call forwarding, voicemail, extensions and more. It also offers a free seven-day trial without payment details. Its customer support is available 24/7 via phone, email and social media. However, it lacks video conferencing and has a limit on how many numbers or extensions you can use per plan.
Grasshopper uses VoIP and WiFi calling technology to transfer calls over the internet. This eliminates the need for a traditional phone line, making it an affordable option for businesses with remote workers. Its features include auto attendants and instant messaging that help businesses project a professional image. Grasshopper is also one of the few VoIP providers to offer unlimited calls and texts. Moreover, it offers vanity numbers, allowing businesses to add an attractive word or phrase at the end of their phone number (for example, 1-800-FLOWERS). This makes them more memorable and helps build brand recognition.
Nextiva
Nextiva operates as a hosted private branch exchange (PBX) that connects calls between toll-free and local phone numbers. Its software platform helps users communicate across teams, and it offers intelligence and automation to help improve customer service. Its VoIP plans are more comprehensive than other providers, but they can be costly for smaller businesses that don’t need the extra features.
Some of the features that Nextiva provides include call pop, which displays essential caller details on a computer screen when a call comes in. This feature is helpful for service representatives who need to answer customer questions while staying focused on the conversation. It also has a feature called Simultaneous Ring, which allows a user to switch between desk and mobile phones without the call cutting off.
Another unique feature that Nextiva has is a task-management tool. This is something that 8x8 and NUACOM don’t offer, so it could be beneficial for users who need to manage multiple projects at once.
8x8
In the crowded VoIP market, 8x8 stands out with a unified communications as a service (UCaaS) platform that offers advanced features, competitively priced tier-based plans and plenty of integrations. It also boasts 24/7 live support via chat and phone, and is HIPAA, FISMA and CPNI compliant.
The company also scores highly for its scalability. While it starts off with a smaller price point than RingCentral, its X6 and X8 plans can handle large call volumes and are geared towards contact centers.
In addition to unlimited domestic calling, 8x8 offers a number of other business-centric features, including customizable greetings and a virtual receptionist, ring groups, and voicemail to email. Its UCaaS platform also supports 46 languages, making it an excellent choice for global businesses. 8x8 also provides unlimited international calling starting at its X2 plan, while RingCentral restricts this feature to its higher plans. It also offers a variety of other advanced features, such as call barge and call whisper, starting at its X6 plan.
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