Business improvement strategies help identify parts of your business that need to be refined or could perform better.
There are various strategies that are useful for identifying where you could improve, including methodologies, tools, actions and activities that focus on different parts of your business.
Improving one area in your business will often have positive flow-on effects for other areas as wbaristas in a coffee shop.
Productivity equals the total value of the work divided by the total hours worked—in this case, the number of coffees made by the baristas divided by the total hours the baristas worked.
Example SIPOC table
Suppliers:
Coffee bean roasters
Cups, stirrers
Milks and milk alternatives
Sugar and sugar alternatives
Coffee machine service
Inputs:
Beans
Staff (baristas)
Processes:
Take order
Accept payment
Grind beans
Place grounds into the portafilter
Connect portafilter to the coffee machine
Place cups underneath
Start machine
Put lid on cup
Hand to customer
Outputs:
Cup of coffee that tastes good and satisfies the customer
Customers:
Customers return and bring their friends
The diagram has identified that several steps may be missing in the process that could improve it. The following questions explores this further.
Who takes the order? Is that part of the barista's job? Should that be included in the productivity calculation?
How is the money taken and by whom?
How fine is the grind? Does it get adjusted? If so, when and by whom?
When is the milk added?
Does the barista add sugar or the customer?
When does the machine get cleaned and who cleans it?
How is the quality of the coffee checked to make sure it is good?
Once the process is mapped and you have identified what is functioning well, what the process gaps are and what tasks can be streamlined, you can refine the tasks into manageable steps.
Regular process refinements bring the business closer to the desired results of better productivity of baristas by increasing the number of good coffees that can be made during a barista’s shift. Also, adding more staff to customer service and sales may be a good investment.
Complete a SIPOC assessment
Use the tool below to map out an activity from your business to Types of improvement
As your business changes, you will need to assess areas of improvement across your business to ensure it is running and operating at its full potential.
These areas include:
management (e.g. leadership and change management)
marketing and promotion
products and services
customer service
financial (e.g. improving profit, cash flow, capital sources and revenue management)
IT and other digital resources
human resources
quality (e.g. manufacturing or service)
environmental
processes.
Stages of improvement tasks
There are steps you can take to plan continual improvement tasks in stages so you gain a high-level view of what can be improved and how it can be adabaristas in a coffee shop.
Productivity equals the total value of the work divided by the total hours worked—in this case, the number of coffees made by the baristas divided by the total hours the baristas worked.
Example SIPOC table
Suppliers:
Coffee bean roasters
Cups, stirrers
Milks and milk alternatives
Sugar and sugar alternatives
Coffee machine service
Inputs:
Beans
Staff (baristas)
Processes:
Take order
Accept payment
Grind beans
Place grounds into the portafilter
Connect portafilter to the coffee machine
Place cups underneath
Start machine
Put lid on cup
Hand to customer
Outputs:
Cup of coffee that tastes good and satisfies the customer
Customers:
Customers return and bring their friends
The diagram has identified that several steps may be missing in the process that could improve it. The following questions explores this further.
Who takes the order? Is that part of the barista's job? Should that be included in the productivity calculation?
How is the money taken and by whom?
How fine is the grind? Does it get adjusted? If so, when and by whom?
When is the milk added?
Does the barista add sugar or the customer?
When does the machine get cleaned and who cleans it?
How is the quality of the coffee checked to make sure it is good?
Once the process is mapped and you have identified what is functioning well, what the process gaps are and what tasks can be streamlined, you can refine the tasks into manageable steps.
Regular process refinements bring the business closer to the desired results of better productivity of baristas by increasing the number of good coffees that can be made during a barista’s shift. Also, adding more staff to customer service and sales may be a good investment.
Complete a SIPOC assessment
Use the tool below to map out an activity from your business to determine if any improvements can be made.pted and changeddetermine if any improvements can be made.ell.
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