According to a case study
You have a company; you begin a day's work with a brief meeting with your employees. Later on that day, you hang visual ranks of production rates of the past few weeks, where everyone can see.
After lunch, you get an e-mail concerning a complaint from the customer stating that the product is not working properly; so then, you notify your employees and explain the case after apologizing to the customer about the inconvenience.
By the end of the day, a shipment has finally arrived from the vendors, containing parts that you've been waiting for to finish assembling your product; once again, you notify your employees so they can begin preparing, finally, at the end of the day. You receive a call: it turns out to be a customer interested in buying your product.
What you practically did for a day's work was communicating, beginning with the brief meeting you had with your employees to the customer you spoke to at the end of the day. The way you communicated at work is what you call "service."
When you had your meeting, you communicated with your employees, which is considered internal communication, s when you notified them about the product failure, the arrival of the shipment. When you hung the Productivity Graphs, all these actions you made are considered internal communication.
Not only did you use internal communication, but you used external communication also, for instance, received the mall and apologized to the complaining customer, also when you spoke to the client who was interested in purchasing your product. Communication is used so frequently in business, but why would communicating properly be of any importance?
In this article, you will be notified of the importance of having good communication service: good communication service will help lead the company to success, the truth because it will bring positive results to the table.
Take, for example, a father and son; if the father is thinking about his son's future and how his son could achieve great accomplishments along the way, for this to happen, the father must first be a part of his son's life to guide him. The best tool to guide a child is, without doubt, communication; if the father provides good communication service to his own son, the results will indeed be positive.
Another example of when good communication service is used in dealing with an angry customer complaining about a defect on the product. You take action by dealing with the customer with patience and using soothing words with a calm attitude.
The results can be dramatic because you will convert the customer's negative attitude into a positive attitude and satisfy the customer's needs. Your skills in communicating with the customer made the customer feel more tranquil about the problem, allowing you to fix the customer's issue. That is why it is essential to provide good communication service internal and external, as you will always end up with great results.
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