The Philippines is one of the leading stops in the world not just for tourism but for outsourcing various business processes as well. The offshore industry in the Philippines goes a long way back. Many organizations with main offices in different countries have been establishing satellite offices in the Philippines. These companies comprise various industries, from manufacturing to technology.
In the middle of the 1990s, the BPO market started to grow like wildfire in the country. Until today, the Philippines BPO continues to dominate the economy despite the ongoing healthcare crisis. The constant growth can be attributed to a number of good reasons.
Some of the reasons that made the Philippines a zenith outsourcing destination.
Cost-efficient labor costs- The most impressive benefit of outsourcing to the Philippines is cost savings. Generally, businesses in countries such as the United States, Canada, United Kingdom, and Australia can save a lot when they hire offshore agents in the Philippines when compared to when to hire full-time or part-time staff locally. From the get-go, any business can save as much as 80% on its overhead costs.
Now, here we are, not just mentioning affordable or cheap laborers. When we mention cost efficiency, it denotes that you are getting the best-in-class quality of work at a fraction of the cost when managed in-house. Affordable BPO Philippines is not just cost-efficient, but it is also a competitive investment.
Filipinos are flexible in their working hours- Call center agents in the Philippines are naturally adaptable and resilient. The staff can easily adjust to changing duty shifts. So they can work during working hours in various time zones. They are also easily trainable, so they can keep pace with new tasks assigned quickly and effectively.
Fluent in English- Many Filipino people speak and write English as a second language. They also bear a neutral accent. Thus, they can easily be trained to pronounce words with a specific accent. The natural affinity with the English language comes from the educational attainment that most Filipino talents have.
Availability of human resources- BPO Philippines workforce is geared towards offering call center services 24/7. This greatly benefits businesses from any side of the world. Call center outsourcing companies in the Philippines ensure that their staff are well paid as it is, but when they are working the graveyard shift, they are assured of receiving extra pay. This is one of the many reasons why time zone differences are not an issue for any outsourcing businesses in the Philippines.
Cultural match and compatibility- Even if you are able to find cheaper outsourcing companies somewhere else, it is only in the Philippines where you can get cost-efficient offshore agents that also highly match your work culture. The western culture is deeply ingrained in the country, which makes it easier for business owners from English-speaking countries to get along with their offshore Filipino staff.
Reduced legal liabilities- Hiring staff in any country comes with a lot of restrictions, regulations, administration, compliance, tax, and cost implications. Few countries and sectors are more burdensome than others. Hiring offshore staff through a Philippine outsourcing provider means that you can save yourself from the exposure and recourse of employing people in-house or direct.
This does not signify that you can ill-treat your team, but it does simplify your administrative processes and limits any cost and liability exposure – which is superb. The Philippines actually has a very established labor law, and they are generally pro-labor. It can be a complex system if you have to have direct engagement with it. However, when you work with an outsourcing partner, they will manage all of the day-to-day and compliance aspects of your team’s human resources.
Data security and privacy- The Philippines has been an outstanding destination of choice for more than 30 years. In that sphere of time, it has built a sophisticated call center industry and a firm regulatory environment in support of the sector.
The BPO Philippines industry has been processing highly sensitive client data for over two decades now. Everything from US health insurance, personal financial data, and medical records – for some of the world’s biggest public and private organizations – is all processed by the Philippine outsourcing industry.
The Philippines can offer any type of compliant environment and work system, and the country has adopted one of the most stringent data privacy acts (modeled on the European GDPR).
Economic growth- According to the 2017 KPMG Philippine consumer market report, People there are enjoying stronger purchasing power due to the country’s robust economy. Foreign investors stand to benefit from a business environment that is conducive to scalability and growth.
Philippines: the ideal outsourcing destination
Choosing a BPO Philippines allows you to adopt a “follow the sun” work strategy. This denotes you get staff working round-the-clock. While your in-house employees are in a resting mode, your offshore call center team from halfway across the world has people getting things done. This speeds up your delivery cycle for quick production and reduces process development duration.
Offshore outsourcing to the Philippines proves to be a smart strategic move for companies, both big and small. As explained above, choosing the Philippines as your outsourcing destination lets you maximize the benefits. The country offers companies the opportunity to experience growth of monumental proportions while minimizing costs.
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