An admin and customer support divide plagued a Denver-based e-commerce firm that sold on Walmart Marketplace, Shopify, and Amazon. Orders were not being monitored. Messages sent to suppliers were not reaching them.
A company that specialized in Outsourced admin support services was chosen by them. Four administrators were brought on board in a span of two weeks.
The accuracy rate of order tracking increased from 74% to 98% in only 90 days. The vendor's turnaround time was enhanced. After a while of waking up to operational fires, the founder finally got some shut-eye. Your return on investment will be that amount.
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