In this post, I'd want to talk about the fundamental concept of honesty. The internet is a fantastic place to conduct business, but the constant barrage of spyware, malware, and spam can make it a nightmare for the average user. The immoral behavior of firms employing popups and spam to sell a product astounds, but does not surprise, me. It's hardly surprising because those corporate techniques are effective. Anyone who has worked in our industry for a long time knows that traffic is king.
ETHICS MORAL CREDIBILITY
When it comes to interacting with clients, my experience has been one of honesty in exchange for honesty. Maybe it's not a quick buck, but I know I did the right thing when I look in the mirror in the morning. I'd rather have a long-term customer than a one-time transaction to a buyer I duped into buying my product. It's not always about the bottom line when it comes to producing money. It should be about the quality of the service and the value of the goods. I've had more work cleaning up computers that have been completely overrun with viruses, Trojans, and spam in the last couple of years than I've had building computers.
BUSINESS WORLD MISSION STATEMENT
The most common complaint is that I simply want to be able to use my computer without having to worry about viruses, Trojans, or updates!!! Do unethical business methods benefit me? Yes, I do when I clean up a computer for an hour. Do I devote time to training the user? Yes, I absolutely do! After I finish a cleanup or a computer build, I spend an hour to two hours with a client. Is this a money-losing practice for me? Yes, I do, but I acquire the consumer's respect, and that customer will always return.
One of the biggest drawbacks of doing business online is that we don't always get to meet our consumers face to face. Even so, there are workarounds that will add value to your customer's experience and encourage repeat business. It doesn't cost much to call someone and express gratitude for their business. Sending a thank-you card doesn't have to be expensive. I believe we forget that email isn't the only means of communication. It isn't always the ideal way to communicate, either, given the frequency of spam.
BUSINESS TEXT
The internet may be a cold and impersonal environment. It is an ethical challenge for anyone trying to sell a product or service online. Is there a risk of giving too much and receiving little in return? When we give a consumer guidance or tips, we always take a chance. I can assure you that word will spread over time, and your company will build a core group of clients that value your service and will tell others about it.
WOMAN BUSINESS WORLD
In the fast-paced retail world of chain stores, being a small business is difficult. We may not be able to give the same deep discounts as the big-box stores, but we can provide service value for the goods. I encourage anyone working in the IT business to spend a little more time teaching people the dos and don'ts of web surfing. It will benefit both your business and your customers.
You must be logged in to post a comment.