Everything I Know About Customer Service I learned working at McDonald's as a teenager. Hard to believe, but true! In this day of highly competitive cyber business, the companies that will succeed will be those that provide superior customer service. The value of a lifetime customer is immeasurable. So once you find a customer, how do you keep it? The answer is killer customer service! Here are some of the secrets that made McDonald's the success it is today!
*serve with a smile*
"Hello, welcome to McDonald's! Can I place your order?" Got a new possibility? Welcome to your business. Introduce yourself and describe your services in the e-mail. Tell your customers you. People are more likely to do business with someone they trust. You cannot underestimate the importance of building strong customer relationships.
Smile when you are talking on the phone. Customers will hear the difference in your voice. Be careful when sending e-mail. It is easy to be misunderstood. E-mail lacks the visual and audio cues of face-to-face communication. You should put extra effort into making sure your "tone" is cheerful and friendly.
Also with an e-mail, people expect a quick reply. A fast, friendly response will let your customers know that you are working hard to keep them happy!
*indicative sales*
"Would you like to have an apple pie with him today?" When a customer buys a service do you have something complementary that will add value? Business people, who are under time pressure, will value the convenience of one-stop-shopping. Look at their range of products and think to yourself, what can I do to make it more useful for my customers?
Are there any useful articles I can send them?
Is there a service that will complement the other services in my business?"
*Keep the menu in clear view!*
"#3 What does valuable food contain?" People like to know what to expect when they order from you. They want to know in advance what it costs, how soon to expect it, etc. If a customer doesn't see this information on your website, they may simply leave. You know how nerve-wracking it is to buy a car when you don't know what you're going to pay or you're going to get a good deal!
Knowing what to expect takes the fear out of shopping.
*the customer is always right*
"I'm sorry your order was wrong, how can I make it better?" There is nothing worse than "spoiling" an order. The best way to turn a negative into a positive is to go out of your way to fix it and make that customer feel satisfied with the results. After you fix it, apologize sincerely for the screw-up, and offer incentives to try again—for example, a discount on future service.
Everyone knows that one complaint will scream louder than 30 supplements. Be sure to answer all complaints. Don't give anyone a reason to leave and say that their needs are not met.
You can learn a lot from your customers. Do listen. Other customers may also face the same problem. learn from your mistakes.
List your phone number on their website. An angry customer wants to know that his complaint is now being heard! Sending an e-mail response from the customer service department within 24 hours can't be cut!
*QSC*
Quality, Service, and Hygiene Quality - Is there any way you can improve your service? Do you set a level of excellence for your products and services that you meet or beat? Service - Do you make your customers feel like they are number one in your book? Do you listen to and meet customer needs? Cleanliness – Does your virtual business environment make customers happy and want to come back? Is your website visitor-friendly? Is your website easy to navigate? Does it load quickly?
*Brand Awareness/Corporate Recognition*
Is your URL as memorable as those famous golden arches? Many visitors find your site not by clicking on it, but by remembering your URL. Is your URL on business cards and stationery? Is it listed in your yellow pages ad? Keep your URL short and simple. Long URLs with hyphens, punctuation marks, or difficult spelling URLs won't give customers a fighting chance. Include your company URL and other contact information in your email signature. Does your secretary know your URL? The answer may surprise you!
*What is your USP*
(unique selling point)? "We have the best fries in town!" Tell customers directly on your home page why they should be doing business with you, not the person down Cyber Street. Tell your visitors in one short sentence who you are, what you do, and why you are better. Will you save them money? is that
Trust your experience? Try to list these in terms of benefits, not the features of your product.
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