QuickBooks makes sharing invoices, tax forms, E-files, etc., easy by allowing users to send emails directly from the software. However, QuickBooks email not working is a common issue reported by many users worldwide. This blog is all about the reasons this happens and the steps that can be taken to eliminate the error. If you also struggle to send emails from QB, keep reading to know more.
Approach our team of QB experts at 1.855.738.2784 to terminate the error quickly from your PC.
Why QuickBooks fail to send emails?
You might sometimes face trouble sending emails from your QuickBooks Desktop, which can be problematic while sharing documents or e-files. The reasons you run into issues while sending emails through QuickBooks are mentioned below-
- You have selected an incompatible email application in the system settings or QB preferences.
- QuickBooks can fail to deliver the emails if network connectivity issues occur in the software.
- QuickBooks and other applications can struggle to send messages if the MAPI32.dll file gets damaged.
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Quick methods to terminate the issue
You’ll have to eliminate the issues that might forbid QuickBooks from sending emails. The appropriate actions to take against the error are mentioned below in detail-
Solution 1- Arrange the email application in system settings and QB preferences
You can’t send invoices from QuickBooks Desktop if the application used to send emails from your PC is incompatible with the software. Intuit always advises using an inbuilt application of your OS as the default mailing app to prevent issues. You must fix the system settings and also ensure the email application selected in the QuickBooks preferences is correct. Apply the following steps to configure the system settings-
- Open the control panel of your PC and go to the Apps option in the menu.
- Click Default Apps and select the Mail option.
- Choose from MS Outlook or Mail and set it as the default application for sending emails from your system.
- Save the settings and close the control panel.
After the email application is correctly configured in the system settings, you must adjust the QB preferences too. The default application you chose in the system settings might also be selected as the preferable application in QB settings. Refer to these steps-
- Open the QuickBooks Edit menu and click Preferences.
- Tap the Send Forms option and click My Preferences.
- Make sure you select MS Outlook/mail as the QB preference.
If the emails still fail to deliver, move to the next solution.
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Solution 2- Repair the MAPI32.dll file stored in your system
The MAPI32.dll is a messaging interface used by Windows applications to send and receive messages. QuickBooks can face issues sending the emails of this file gets damaged and fails to run when the software requires. You’ll have to fix the MAPI32.dll file to ensure QBDT doesn’t face issues sending emails. Use these steps-
- Open your PC’s file explorer and navigate to C:\Windows\System32.
- Go to the search panel on the top right and type ‘fixmapi.’
- Open the Fixmapi.exe application and use it to repair the MAPI32.dll file with the help of the instructions provided on the screen.
Conclusion
We have reached the completion of this blog, sharing the causes of QuickBooks email not working on your computer. The blog also helps with the correct techniques you must use to eliminate the issue from your QBDT.
Speak to our team of QB Experts at 1.855.738.2784 if you face problems using the solutions.
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