Paytm has started taking a surcharge for mobile recharges through its platform. The charge can be anywhere between Re. 1 and Rs. 6 — depending on the recharge amount. It is applicable on all Paytm mobile recharges, irrespective of the payment mode — whether done through Paytm Wallet balance or Unified Payments Interface (UPI) or bank credit or debit card. The update is notably not applicable to all users at this moment. Last year, Paytm competitor PhonePe started a pilot to charge a surcharge on mobile recharges.
According to user reports available on Twitter, Paytm started taking the surcharge as a convenience fee, though Gadgets 360 can now confirm that the additional charge is available as a platform fee. It appeared to be initially rolled out to a few users in late March. However, the sudden increase in the recent user reports suggest that the update is now applicable to a large number of users.
Gadgets 360 was able to independently verify that the surcharge is not applicable to all Paytm users at this moment. It is also important to note that the additional charge is applicable on transactions above Rs. 100.Latest
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After PhonePe, Paytm Starts Taking Surcharge on Mobile Recharges
The surcharge ranges between Re. 1 and Rs. 6 — depending on the recharge amount.
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By Jagmeet Singh | Updated: 10 June 2022 19:52 IST
HIGHLIGHTS
Paytm has started taking surcharge from limited users
PhonePe started charging a processing fee on mobile recharges last year
Google Pay and Amazon Pay are not taking any such charges at this moment
After PhonePe, Paytm Starts Taking Surcharge on Mobile Recharges
Paytm users have complained about the update on social media
Photo Credit: Reuters
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Paytm has started taking a surcharge for mobile recharges through its platform. The charge can be anywhere between Re. 1 and Rs. 6 — depending on the recharge amount. It is applicable on all Paytm mobile recharges, irrespective of the payment mode — whether done through Paytm Wallet balance or Unified Payments Interface (UPI) or bank credit or debit card. The update is notably not applicable to all users at this moment. Last year, Paytm competitor PhonePe started a pilot to charge a surcharge on mobile recharges.
According to user reports available on Twitter, Paytm started taking the surcharge as a convenience fee, though Gadgets 360 can now confirm that the additional charge is available as a platform fee. It appeared to be initially rolled out to a few users in late March. However, the sudden increase in the recent user reports suggest that the update is now applicable to a large number of users.
Gadgets 360 was able to independently verify that the surcharge is not applicable to all Paytm users at this moment. It is also important to note that the additional charge is applicable on transactions above Rs. 100.
Paytm is taking surcharge on mobile recharges from some users
However, the select users who have been considered as a part of the update need to pay up to Rs. 6 as an additional charge over and above the mobile recharge amount that they are paying through the Paytm app.
A person familiar with the development told Gadgets 360 that Paytm was taking the surcharge from some users as one of the experiments to grow its revenues.
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In 2019, Paytm posted on Twitter to claim that it would not charge any convenience or transaction fee from customers on using any payment method which included cards, UPI, and wallet.
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