QB users have been coming across certain issues when processing payment for the subscription of the program. These different issues conglomerate in the form of the error message “My Online subscription payment failed error”. This error occurs due to the failure to make a subscription payment, which can be due to a plethora of reasons. Because of this, the billing account will not be charged and the program remains unsubsidised. Read this blog to learn how to fix QB My subscription payment failed error and renew your subscription immediately.
How to troubleshoot the QB My subscription payment failed issue?
While you make payments for the renewal of your QB subscription can be fixed if you can follow the steps given below -
Step - 1 - Update the billing info
Most of the time, incorrect billing info is the prime cause of the error. You can follow the steps given below -
1. Initially, you need to sign in to quick books online using legion details.
2. Heading forward, go to Settings > Account and Settings.
3. And further, select billing and subscription.
4. Go to Edit beside Payment method.
5. Make proper inclusions and update the billing details.
6. Followed by hit a click on “Save”.
7. The activation may take up to 24 hours.
8. You need to check if the issue is resolved or not.
Step - 2 - Review the billing info
If the QB - My subscription payment failed problem keeps popping up even after updating the account info. The user will have to re edit the payment method again. Make sure to observe the pointers given below:
1. There should be no inclusion of special characters or symbols, including @ or *, in the billing address. It can cause subscription payment failure issues.
2. The user should not miss any field in the payment method screen. Make sure you do not miss the postal code as well. If the address provided lacks any postal code, type “00000”.
3. The billing address in the company file should match the address on the card.
4. Only the admin is allowed to change the billing information.
5. If the error still occurs, try “subscription payment” later. The error can occur by maintenance on backed servers. Try making the payment after some time if the error occurs.
6. Those who wish to make a payment can try another card because that card might be able to handle the payout.
7. Use a digital card, as these make it easy to make payments online.
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