Onsite Go is an independent customer service provider for digital products and home appliances founded in 2010 by IIM-B graduate Final Magical. Final's personal experience with poor-quality mobile phone and device repair services in India led him to realize that there is an unmet need. For reliable and hassle-free post-purchase services. Launched Onsite Go to assist with pickup and delivery services for mobile and laptop repairs.
The philosophy was simple: offer the customer a hassle-free service to repair their device to improve the user experience after purchase. The Onsite Go Extended Warranty is the company's flagship product. The plan ensures that customers can keep their electronic products in top condition throughout years 2, 3, and 4 of the product's lifespan, long after the manufacturer's warranty expires.
Customers can purchase Onsite Go's extended warranty plans on their website or from one of their preferred partners such as Coma or Amazon. On, Flipkart or Snap deal. In addition to an extended warranty, Onsite Go also offers some damage protection services for mobile phones, tablets, and laptops.
The Spill and Drop Protection Program is designed to ensure that the company takes care of any damage to your phone during the first 12 months of phone ownership. The company also offers the Onsite Go Screen Protection program. This program ensures that customers can protect the part of the phone that is most delicate and prone to breakage; at a lower cost, while maintaining the five-star customer service experience that Onsite Go strives to provide.
This ensures that products covered by warranty and damage protection programs are repaired by the technicians best prepared to handle them. Some warranty and damage protection companies in the industry rely on the fine print and terms and conditions to reduce payments to customers. The fact that the company does not have a trust deficit with its customers (they trust them and the company in turn trusts them too) is a key differentiator for Onsite Go.
Kunal believes this is the key to the company's long-term success and will make it the best customer service brand in India. Final placed great emphasis on ensuring that the people who joined the core team were passionate about creating a world-class customer service company. The most important quality he always strived for was the desire to provide superior customer service. The company's DNA has always been to provide the best service.
Simply because the core team has a great passion for customer service. He manages operations and is responsible for ensuring Onsite Go's customers are always satisfied with their service. Sanjeev is Head of Service Innovations and is responsible for ensuring that the repair quality and experience offered by Onsite Go remains first-class. Today, Onsite Go has more than 3 million customers across almost all postal codes in India who have purchased its services. But Onsite Go claims it's no coincidence
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