The right way to help people Excel
- Instead of using "Can I give you some feedback? " Try using " Here is my reaction"
- Instead of using " Good job" it's better to use "Here are x things that really worked for me." What was going through your mind when you did them ?"
- Not to use " here's what you should do " , try using "Here's what k would do "
- When advising try avoiding " Here's what you need to improve " , it's better to use ". Here's what worked best for me and here's why "
- Not to criticize someone's communication skills because it really shatters there confidence so better to put your opinion this way " Here's exactly where you started to lose me "
6. Also instead of using " You lack strategic thinking" , Use " I am struggling to understand your plan"
How to help people Excel ?
If we continue to spend our time identifying failure as we see it and giving people feedback about how to avoid it we will languish in the business of adequacy. To get into the excellence we need some new techniques :-
look for outcomes:- excellence is an outcome so take note of when a prospect leans into a sales pitch a project runs smoothly , or an angry customer suddenly calms down . Then return to the team member who created the outcome and say, "That ! , Yes , that !" . By doing this you will stop the flow of work for a moment and pal your colleague's attention back toward something she just that really worked.
We humans only Excel when people who know us and care about us tell us what they experience and what they feel and in particular when they see something within us that really works.
Reference :- i read this information from Harvard business review and I really liked that so I wanted to share it with you guys.
Fine work jii
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