As a result of this requirement, on some occasions (when logging in or completing a transaction) we may ask you for additional authentication either via a 6-digit SMS code sent to your mobile phone or via a 6-digit email verification code sent to your primary e-mail address (used in combination with your Skill PIN).
How do I change my primary registered email address?
The email verification procedure is not mandatory, and you can use your email address without verifying it. Go to Settings > Personal details > Email addresses > Add an email address Go to Settings > Personal details > Email addresses Click the Verify link next to your email address. An automated email with a 6-digit code is sent to your registered email address. To make a verified secondary email a primary one, click Make Primary next to the email address in the Settings > Personal Details section As a result of this requirement, on some occasions (when logging in or completing a transaction) we may ask you for additional authentication either via a 6-digit SMS code sent to your mobile phone or via a 6-digit email verification code sent to your primary e-mail address (used in combination with your Skill PIN). Keep in mind that each verification code is valid for 15 minutes only. If you have downloaded, installed, and signed in to the Skill mobile app at least once in the past, you may also receive a push notification on your mobile device to authenticate you.
How can I update and/or verify my phone number?
1. Log into your Skill account via a web browser
2. Go to Settings > Personal details > Phone number
3. You’ll see the options to add, Verify and/or Edit your mobile number – just follow the on-screen instructions To avoid any service interruptions, make sure your registered phone number is verified and up to date.
How do I change my primary registered email address?
With Skill, you can have up to 5 registered emails at a time. The email verification procedure is not mandatory, and you can use your email address without verifying it. However, to make a secondary email a primary one, you would need to verify it first. To add an email to your Skill account:
1. Login to your Skill account
2. Go to Settings > Personal details > Email addresses > Add an email address To verify your email address:
3. Click the Verify link next to your email address.
Can I skip the Strong Customer Authentication?
Yes, you can skip it on some occasions: When you sign in to, your account, you may check the ‘Don't ask me again on this device’ box to make your logins fast and easy. To manage your trusted devices, go to the Settings > Security > Trusted devices section of your account. When you instruct a payment to another customer, during the confirmation step, you may flag the recipient as ‘trusted’ to make the next payments to them faster.
How can I disable two-factor authentication (2FA)?
To do this, visit section Settings > Security and click Manage in the 2-factor authentication tab. You should then delete the codes from your Google Authenticator app, too. Depending on your device, you may have to click on the code itself and keep your finger on it in order to have the option to delete it.
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