Understanding the selection of suitable tools is very important for a successful contact center workforce management solution business. Therefore, the points mentioned below must be paid attention while opting for a good agile tool. It must contain the features mentioned below:
Backlog of The Product
Backlog of the product is the fundamental thing and it is a foundation of software development that defines all the requirements. Therefore, the tools must function as per the requirements. The teams should develop the software necessities in it and all development procedures around this. The product backlog must tell the story points, description and story name. It should have dependency on other stories also.
Planning of The Sprint
Sprint planning plays an imperative role in functionality for any agile software management tool. In absence of this feature, the tool should not be selected. This feature must contain the following functionalities.
· Sprint number
· Start date
· End date
· The number of stories it encompasses
· The availability of resources associated
Dashboard
This is the must have feature and it is used by the stakeholders whenever they require to attain the reports or require to know the project stage or sprint. It should be modifiable.
The user must be able to modify it based on their requirements such as:
· Status of every report
· Every task and hours
· Display of the burn up and burn down charts
Task Board
This is another important feature which any agile tool must need to have in it. The tool is good if provides the following functionality under this feature:
This is a very important feature that any agile board must have. There must be the following functionalities under this feature:
· User story
· Its task
· Its estimated time
· Actual completion time
· Statuses like to be done
· Blocked or not required
Test Management
The software is not labelled as completed if it is not tested properly. In order to test the software accurately, the test cases must be written. This must be in the similar way the software development tool should not be declared complete in the absence of a test management module. The agile tool must have a test management tool and must entail following fields in the test cases.
Defect Management
It is impossible to complete a test management tool without incorporating defect management tools. The agile tool you want to opt for has a defect management tool in it.
The defect management module must be joined with the test management tool. It must have very common defects relevant and standards relevant to this field.
Burn Down Charts
A burndown chart is considered an agile team in which total time allocated in a sprint is displayed. It is compulsory to have features so an agile tool must be opted for this module.
Burn Up Charts
This is the method to analyse the complete status of the project and it is seen by stakeholders and managers. In this, the quantity of complete sprint done in comparison with reaming shown on both axes.
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