So do your best to keep your customers happy - but at the same time, someone is leaving you a wrong impression! You do not believe that it makes sense, either because you have corrected the consumer's concerns or they have never given you a fair chance to fix it. How will you be able to respond?
Pass
Tell the buyer that you do not believe the criticism makes sense, and give them a rundown of what you will do to get them back to get it out. Depending on how busy you are, you can offer discounts, replacements, or even 'pay them their time' (that is, pay them). In the case where they fit, you can break the standard withdrawal rate under the nitty-gritty.
Respond
Leave a comment under negative criticism and clarify what happened - this dramatically reduces the damage that will stand in your stand in the event of anyone's inclination.
Remember that you can write exactly what you want because there is no office for the consumer to respond to your response - and anything you type will appear on their 'Input Left for Others' page! If you happen to be corrupt in some way, you can make them look very bad.
Fight For Yourself
Whatever you do not do, you should never let the consumer leave you with negative criticism without leaving them deficient as a result. Be sure and be honest, you say something like "the buyer didn't give me a fair chance to fix their protest" (note that this is one of the reasons why you should always leave a second input, or not in any way). This will probably not be the 'most fun way to work together on eBay, but it's a sensible way to protect your good standing.
Try not to worry: retaliatory criticism does not violate eBay standards, no matter what the value. In any case, you are not doing this just for revenge - it is essential in the next step.
Follow Mutual Withdrawal.
Since the buyer may not need negative feedback or criticism of their record, you can make a clear "I will clear my mistake in case you delete your own" negotiation. This is called a shared criticism retraction and the cycle.
This will allow the eBay framework to send an email to your customer, asking them if they agree to remove their Input to remove yours. However, it would be best to make them concur before you press a button because you can use it once in the rotation.
Use Dispute Resolution.
You and the buyer can take your criticism to SquareTrade, where both of you can offer your side, and they will discard the Input they see as unreasonable - they are more responsive than eBay. Note that this costs about $ 20 but enjoys the advantage that the buyer thinks he is not responding to the transaction; the Input will be canceled.
Sooner or later, you may end up with a surprisingly fearsome consumer than one who has already left negative criticism - they may refuse to pay or harass your unique customers. Our following email will reveal how you can contact eBay's 'Protected Harbor' team and how they can help you.
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