The list of new technologies grows every day. Robots, Augmented Reality, algorithms, and machine-to-machine communications help people with a range of different tasks.(1) These technologies are broad-based in their scope and significant in their ability to transform existing businesses and personal lives. They have the potential to ease people’s lives and improve their personal and business dealings.(2) Technology is becoming much more sophisticated and this is having a substantial impact on the workforce
(3)In this paper, I explore the impact of robots, artificial intelligence, and machine learning on the workforce and public policy. If society needs fewer workers due to automation and robotics, and many social benefits are delivered through jobs, how are people outside the workforce for a lengthy period of time going to get health care and pensions? These are profound questions we need to figure out how to deliver social benefits in the new digital economy.
Emerging Technologies
Robots
Industrial robots are expanding in magnitude around the developed world. In 2013, for example, there were an estimated 1.2 million robots in use. This total rose to around 1.5 million in 2014 and is projected to increase to about 1.9 million in 2017.(4) Japan has the largest number with 306,700, followed by North America (237,400), China (182,300), South Korea (175,600), and Germany (175,200). Overall, robotics is expected to rise from a $15-billion sector now to $67 billion by 2025.(5)
According to an RBC Global Asset Management study, the costs of robots and automation have fallen substantially. It used to be that the “high costs of industrial robots restricted their like the auto industry. However, in recent years, the average costs of robots have fallen, and in a number of key industries in Asia, the cost of robots and the unit costs of low-wage labor are converging… Robots now represent a viable alternative to labor.”(6) In the contemporary world, there are many robots that perform complex functions. According to a presentation on robots:
The early 21st century saw the first wave of companionable social robots. As robotics become more sophisticated, thanks largely to the smart phone, a new wave of social robots has started, with humanoids as well as Avatars’ software robot, Sophie. A key factor in a robot’s ability to be social is their ability to correctly understand and respond to people’s speech and the underlying context or emotion.
(7)These machines are capable of creative actions. Hebrew University of Jerusalem says that sociable robots represent “a cultural resource for negotiating problems of intentionality.”(8) He describes a “jazz-improvising humanoid robot marimba player” that can interpret music context and respond creatively to improvisations on the part of other performers. Designers can put it with a jazz band, and the robot will ad lib seamlessly with the rest of the group. If someone were listening to the music, that person could not discern the human from the robot performer.
Amazon has organized a “picking challenge” designed to see if robots can “autonomously grab items from a shelf and place them in a tub.” The firm has around 50,000 people working in it and wants to see if robots can perform the tasks of selecting items and moving them around the warehouse. During the competition, a Berlin robot successfully completed ten of the twelve tasks. To move goods around the facility, the company already uses 15,000 robots it expects to purchase additional ones in the future.(9) In the restaurant industry, firms are using technology to remove humans from parts of food delivery. Some places, for example, are using tablets that allow customers to order directly from the kitchen with no requirement of talking to a waiter or waitress. Others enable people to pay directly, obviating the need for cashiers. Still others tell chefs how much of an ingredient to add to a dish, which cuts down on food expenses.
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