Payments, Refunds & Cancellation Policy – AVS Holidays Pvt Ltd

1. What payment methods do AVS Holidays Pvt Ltd accept?

The different secure options AVS Holidays Pvt Ltd offers for payment are online payment portals, bank transfers, credit cards, debit cards, and other digital payment options. The payment options at our disposal vary with the travel package and the destination.

2. What is the payment deadline for my booking?

The payment deadline for booking depends on the preferred travel package. Normally, customers are required to pay an advance booking fee, while the remaining amount is required to be paid before the actual travel date.

Payment deadlines and details will be provided in the booking process.

3. Is my payment safe?

AVS Holidays Pvt Ltd assures safe payment and uses methods that encode customer payment details for safe transactions. The customers are advised to pay only within payment channels that AVS Holidays Pvt Ltd has provided.

4. Will I get a payment receipt?

AVS HOLIDAYS PRIVATE LIMITED sends a confirmation message along with the payment receipt and booking details via the contact details provided by the customer.

Please reach out to our support team if you do not get a confirmation email along with your payment receipt.

5. Can I make partial payments for my holiday package?

This is subject to the package selected, travel date, and booking conditions. Partial payment options may be available, but customers are encouraged to contact AVS Holidays Pvt Ltd to understand the applicable payment schedule.

Refund Related FAQs

6. Does AVS Holidays Pvt Ltd provide refunds for cancelled bookings?

Refunds will be provided based on the terms of the travel service provider, the package, the amount already paid, as well as the date of cancellation. Refunds will be processed based on the terms of the cancellation policy which were agreed upon at the time of the booking.

7. How long does it take to receive a refund?

Once a refund is approved, the waiting time will be dependent on the payment method, the bank, and any third-party service providers.

AVS Holidays Pvt Ltd will initiate the refund and update the customer on the status.

8. Will I receive a full refund if I cancel my trip?

Refund amounts are not fixed and will depend on:

• Date of cancellation
• Type of travel package booked
• Cancellation rules of the airlines, hotels, or service providers
• Non-refundables or prepayments
• Fees if applicable

Booking terms should be reviewed before confirming the booking.

9. Are booking fees, service charges, or convenience fees refundable?

Non-refundables may include booking fees, service charges, payment gateway fees, or third-party fees, and will be dependent on the booking terms and service provider cancellation policies.

10. What should I do if I have not received my refund?

If the approved refund has not been credited within the given time, you may contact AVS Holidays Pvt Ltd customer support with the following details to assist you with the refund status:

• Booking ref. No.
• Customer Name
• Payment receipt
• Refund approval (if any)

Cancellation Related FAQs

11. How can I cancel my holiday booking?

The cancellation of a booking can be done by AVS Holidays Pvt Ltd through the communication paths available to customers. Cancellation requests should be accompanied by booking information and customer data for verification.

12. Can I cancel my booking anytime?

Cancellation can be done at any time. However, the refund will be subject to the terms and conditions applicable to the travel package and the date of cancellation.

13. Will I be charged a cancellation fee?

Depending upon:

• The package terms
• The airline and hotel cancellation policies
• The non-refundable components of the booking
• The time prior to the travel date

Applicable cancellation charges will be communicated.

14. Can I modify my booking instead of cancelling it?

Depending on the availability and supplier terms, requests to change travel booking dates, travel destinations, or passenger data may be allowed. Extra charges may be applicable for requested changes.

AVS Holidays Pvt Ltd should be contacted for any requested changes at the earliest.

15. What happens if AVS Holidays Pvt Ltd cancels my booking?

AVS Holidays Pvt Ltd will reach the customer with all necessary information in the rare situation of cancellation of booking due to reasons beyond its control. Depending on the policies of the supplier and the circumstances, different options, such as refunds and bookings at a later date, will be explained.

16. Are airline tickets and hotel bookings covered under the same refund policy?

No, individual airline tickets, hotel reservations, modes of transportation, tour/fun activities, and other travel services may have differing terms and conditions pertaining to refunds and cancellations. The applicable policy will be that of the respective service provider.

17. What happens in case of flight cancellation or travel disruption?

If a customer's travel is disrupted due to the cancellation of flights by the airline or other external factors, AVS Holidays Pvt Ltd will inform the customer of the options available. The customer will be advised of the final refund or change options in accordance with the airline and supplier policies.

18. How can I contact AVS Holidays Pvt Ltd for payment or refund assistance?

For any payment, refund, or cancellation related queries, a customer can contact AVS Holidays Pvt Ltd through the customer support channels provided on the company website.

Our team will assist customers with booking-related concerns and provide necessary guidance.

Note:

AVS Holidays Pvt Ltd will not be liable for any consequential loss, costs, expenses, damages, or claims involving third-party service providers, including airlines, hotels, transportation, and other such suppliers. Please ensure that you consider and review all booking details and the cancellation/payment policies for the travel services booked before confirming your travel arrangements.