Bala Murugan

Visiting hotels has conventionally been an arduous process. From booking to travel to last-minute problems of baggage claims, the last mile pick up and what not. It was an adventure marked for those stepping out of their homes to take a break from their daily grind. However, things have changed, and for the better! They have become more streamlined, booking rooms is easier, placing out-of-the-way requests is no more a hassle and there is every service available at the tip of the guests’ finger. This is due to the influx of technology, backed by AI and Machine Learning that is every day acknowledging new guest behaviors and upping the ante for hotels and all hospitality service providers.